Help center
Questions vendors ask before getting started.
Everything you need to know about setup, AI replies, orders, tokens, and account security.
Do I need a new WhatsApp number?
No. The platform is designed to connect to the WhatsApp business number your customers already use.
Can the assistant take complete orders?
Yes. It can collect products, quantities, customer information, and delivery details before sending the order to your dashboard.
How do AI tokens work?
Your plan includes a token allowance used when the assistant understands and generates messages. Higher-volume businesses can move to a larger plan at any time.
Will replies sound like my business?
The assistant uses your catalog, business information, delivery rules, and preferred tone to produce relevant responses.
Can staff access the same workspace?
The Scale plan supports multiple team logins so staff can coordinate conversations and fulfillment.
Can I change plans later?
Yes. You can upgrade as conversation volume grows or choose a smaller plan when your needs change.
What happens when the AI is uncertain?
Conversations that need human judgment can be reviewed by your team from the dashboard instead of forcing an unreliable answer.
How is my account protected?
Vendor access uses secure authentication and a two-step verification flow before opening the dashboard.
Can I track stock for product options?
Yes. Create separate options such as colour or size and give each one its own price, image, stock quantity, and low-stock alert. KasaFlow can show the combined stock in your catalog while checking the selected option.
Can food vendors use KasaFlow without stock counts?
Yes. Food vendors can use availability mode and publish recurring menus for specific days. Customers are shown what is available today without requiring numeric stock counts.
Can I record orders that came from a phone call or another channel?
Yes. Vendors can add an order from the dashboard, select products and quantities, and keep stock and fulfillment records in one place.
Can I share a product or shop link on social media?
Yes. Share a product link or your public shop link from KasaFlow. Customers can view the details, ask about availability on WhatsApp, and place an order where the shop supports it.
Can customers track an order without using WhatsApp?
Yes. Customers can open the order tracking page and enter their order number to see the latest status and fulfillment information.
What happens when my monthly token allowance is used?
Your workspace and catalog stay accessible. AI replies may pause until your monthly allowance resets or you upgrade your plan.